Our Shipping PolicyOrders placed online via our web site will be sent out within 2 business days during our peak season (March - November). Orders placed during off season hours may require an additional 48 hours. In some situations we may require additional time to ship out a product because we have temporarily run out of stock or it is a special order item. Should this happen we will attempt to contact the customer letting them know of the delay and if they wish to cancel the order.
We currently do not charge any fee for handling an order. We believe that any company offering free shipping but a substantial handling fee is simply trying to offset shipping costs and to mislead the customer.
In addition to free handling, we provide free shipping to addresses within our service area for purchases exceeding $100. These items will be delivered by one of our service crews and we will contact the customer prior to attempting any delivery. The remaining orders placed through our web site will be sent via Federal Express or United Parcel Service (small orders weighing less than a few pounds may be shipped via the United States Postal Service). The shipping rates are calculated using our Fed Ex cost schedule and can be approximated by visiting their web site. Remaining orders exceeding $25 will receive a 50% discount off the estimated Fed Ex shipping costs. Certain orders such as oversized (exceeding 150 pounds, etc) or rushed orders will require special shipping and handling. Please call in these orders so that proper arrangements can be made. Items that are marked as restricted currently cannot be shipped via Fed Ex, DHL or UPS. Please contact us directly if your are interested in purchasing a product marked as restricted.
The shipping weight we calculate is an approximation and could seem inflated because of the items girth. Logistic providers factor in the length, width, height, and actual weight of the object to formulate a billable shipping weight. Objects that take up more space or are more awkward to handle receive a higher billable weight and are therefore more expansive to ship.
To schedule an appointment or for more information please call us at 215-676-0648 or click here to fill out an online information form.
