Orders placed online via our web site will be sent out within 2 business
days during our peak season (March - November). Orders placed during
off season hours may require an additional 48 hours. In some situations
we may require additional time to ship out a product because we have
temporarily run out of stock or it is a special order item. Should this
happen we will attempt to contact the customer letting them know of
the delay and if they wish to cancel the order.
We currently do not charge any fee for handling an order. We believe
that any company offering free shipping but a substantial handling fee
is simply trying to offset shipping costs and to mislead the customer.
In addition to free handling, we provide
free shipping to addresses within our
service area for purchases exceeding $100.
These items will be delivered by one of our service crews and we will
contact the customer prior to attempting any delivery. The remaining
orders placed through our web site will be sent via Federal Express
or United Parcel Service (small orders weighing less than a few pounds
may be shipped via the United States Postal Service). The shipping rates
are calculated using our Fed Ex cost schedule and can be approximated
by visiting their web site. Remaining orders exceeding $25 will receive
a 50% discount off the estimated Fed
Ex shipping costs. Certain orders such as oversized (exceeding
150 pounds, etc) or rushed orders will require special shipping and
handling. Please call in these orders so that proper arrangements can
be made. Items that are marked as restricted currently cannot be shipped
via Fed Ex, DHL
or UPS. Please contact
us directly if your are interested in purchasing a product marked as
The shipping weight we calculate is an approximation
and could seem inflated because of the items girth. Logistic providers
factor in the length, width, height, and actual weight of the object
to formulate a billable shipping weight. Objects that take up more space
or are more awkward to handle receive a higher billable weight and are
therefore more expansive to ship.
To schedule an appointment or for
more information please call us at 215-676-0648 or click
here to fill out an online information form.