Our Return PolicyAll products shipped from Better Pool Management are unopened and in their orginal manufacturer's packaging. As a result any customer that receives defective merchandise must follow the manufacturer's warrenty claim procedures for that particular item.
Better Pool Management has provided a great deal of information about our products (including links to manufacturer websites) to help prevent purchases made in error. For mistakes that still occur, we have outlined the following procedures:
- All returns must be made within 30 days of delivery
- Customer must return the product at their own expense to:
Returns @ Better Pool Management
13044 Bustleton Avenue
Philadelphia, PA 19116
- Items returned that are opened or do not contain all their original packaging may incur up to a 25% restocking charge
- Items returned opened and missing parts will be reviewed on a case by case basis and may not receive any credit
- Items returned that are unopen and in their original packaging will receive full credit minus our shipping costs
- Any credit due to the customer will be made within two weeks of processing the return
Better Pool Management will resolve any shipment that we shall make in error so that the customer suffers as little inconvenience as possible.
